Lace & Liberty Privacy Policy
Effective Date: 1 January 2025
At Lace & Liberty, your trust means everything to us. We design custom gowns for life’s most meaningful moments, and we know that protecting your personal information is part of that commitment. This Privacy Policy explains how we collect, use, and protect your information when you interact with us online or offline.
1. Information We Collect
- Personal Information: Name, email, phone number, wedding date, measurements, shipping and billing addresses.
- Consultation & Order Information: Style preferences, design choices, notes from design consultations, and order history.
- Payment Information: Processed securely through our payment providers; we do not store full credit card numbers.
- Website & App Usage Data: IP address, browser type, device type, cookies, and analytics data (via tools like Google Analytics, Meta Pixel, or similar).
- Uploaded Content: Photos, sketches, or inspiration boards you share with us (including via Pinterest or other integrations, if you choose to connect them).
2. How We Use Your Information
- Provide and customize our services (design consultations, dress orders, AI Design Studio).
- Process payments and fulfill your orders.
- Communicate with you about appointments, designs, and delivery timelines.
- Improve our website, app, and services (including analytics and personalization).
- Send marketing emails or SMS (with your consent, and with opt-out options).
- Protect our business, prevent fraud, and comply with legal obligations.
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties only when necessary:
- Service Providers: Payment processors, shipping companies, IT/hosting services, analytics platforms.
- Marketing Tools: Platforms like Google, Meta, or Pinterest if you interact with our ads or choose to connect accounts.
- Legal Compliance: If required by law, regulation, or legal process.
4. Your Choices
- Marketing Communications: You can unsubscribe from marketing emails at any time via the “unsubscribe” link.
- Cookies: You may disable cookies in your browser settings, though some features of our site may not work properly.
- Account Access: If you create an account, you can update or delete your personal details by logging in.
- Data Requests: You may contact us to request access, correction, or deletion of your information.
5. Data Security
We use industry-standard security practices (encryption, access controls, secure hosting) to protect your personal information. While no system is 100% secure, we are committed to safeguarding your data.
6. Data Retention
We retain your information only as long as necessary to fulfill your order, provide services, meet legal obligations, and resolve disputes.
7. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect data from children under 13.
8. International Visitors
If you access our site from outside the United States, please note that your data will be processed and stored in the U.S. and may be subject to U.S. laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version.
10. Contact Us
If you have questions or requests about this Privacy Policy, please contact us:
Lace & Liberty
1301 Castro Street, San Francisco, CA, 94113
Email: customerservice@laceandliberty.com
Phone: +1 415 200 2558
We’re honored to be part of your wedding journey, and we treat your personal information with the same care we put into every custom gown.