Shipping & Returns

Timing 

All of our designs are made when you order, we do not carry ready to wear pieces. Our usual turnaround time once the order is in will be at 10weeks including shipping time. International orders please allow for 12weeks. 

Shipping 

We ship worldwide from San Francisco, California. Shipping costs will be applied at check out, for within the United States it will range from $25-$65. International Shipping will range from $65-$95 depending on location. 

Returns & Alterations - Made to Measure Pieces 

Made to Measure 

All of our skirts, tops and dresses are made to your own measurements, proportions and height. With this in mind, our designs will give brides a better fit than standard sizing allows.

For each custom made piece we will have it made to the measurements you provided. These pieces will be made with your proportions & height taken into consideration, and if any of your measurements look obviously wrong we will highlight that to you upon ordering. However we do not guarantee perfect fit and alterations may still be needed. We do make sure that we have each piece made in the measurements you provide. 

Alterations 

We do not provide alteration services. We recommend Brides whom need alterations on their pieces to seek out an experienced local seamstress. We do not expect hefty alterations as the pieces are made to your proportions and our pieces are designed with easy alteration in mind. However the bride will be responsible for alteration costs incurred if any.

Remake 

We will only remake or refund a top if for some reason the measurements were not made to your specifications. If this is the case and your local seamstress deems the pieces unalterable to achieve a good fit for you, we will happily remake the pieces immediately or give you a full refund.

We do not accept returns for other reasons. 

Do I ship the dress back to you for returns? 

Yes, you can return your dress using USPS priority mail to us. However, you will need to pay for the cost of the return shipment and the dress remains your responsibility until it returns to us.

Remember to ask for proof of postage in case your package goes missing in the mail. 

Returns - Standard Sizing 

For our standard sizing items - toppers & jackets, all sales are final. 

Returns - Accessories 

All accessories sales are final. 

Please email us at customerservice@laceandliberty.com if you have any questions or if anything is unclear.